Insurance automation that shortens claim cycles, reduces leakage, and improves customer experience

We build secure, enterprise-grade software that uses AI and workflow automation to digitize insurance operations—claims intake, document processing, triage, fraud signals, and back-office workflows—integrated into your existing core systems.

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Designed for auditability, data protection, and operational reliability.

What we help you automate

High-impact insurance workflows (where ROI shows up fast)

Claims processing automation

• First Notice of Loss (FNOL) intake across email, portals, and documents

• Intelligent classification and routing by claim type, severity, and required actions

• Document extraction (forms, police reports, invoices, medical docs, photos)

• Coverage checks and policy/endorsement validation support

• Automated reserve prompts and checklist-driven case handling

• Exception queues with SLA, ownership, and evidence retention

Back-office automation

• Policy servicing digitization (requests, endorsements, renewals)

• Broker and customer correspondence triage and response workflows

• Subrogation support: evidence capture, timeline tracking, follow-ups

• Accounts and reconciliation workflows tied to claims and payments

• Audit-ready reporting across operational queues and outcomes

AI-assisted operations

• Summaries of long claim files for faster adjuster context

• Structured data extraction from unstructured files and emails

• Similar-case retrieval to support consistent decisions

• Red-flag signals for potential fraud or leakage (rules + assistive AI)

• Automated customer updates and status notifications (controlled templates)

Why SVLcode for insurance teams

Built for production operations, compliance, and reliability

Insurance automation must hold up under scrutiny—internal audit, regulators, and enterprise procurement. We build systems that are:

• Traceable by default: audit trails, approvals, evidence retention

• Human-in-the-loop: AI assists decisions; your team stays in control

• Integration-first: connects to core systems and data sources without disruption

• Security-focused: least-privilege access, encryption, monitoring, governance

• Measurable: cycle-time reduction, fewer touches per claim, improved throughput

Typical outcomes

What insurers usually improve after rollout

• Faster triage and routing (less time waiting in queues)

• Reduced manual data entry and rework loops

• Shorter claim cycle times and improved customer satisfaction

• More consistent handling through standardized workflows and checklists

• Better oversight: dashboards for backlog, SLA risk, and exception hotspots

• Reduced operational cost-to-serve and improved adjuster productivity

Our delivery approach

A structured rollout that minimizes risk

1. Discovery & workflow mapping – identify the highest-leverage claim and back-office workflows

2. Pilot build (MVP) – launch a controlled scope (e.g., one claim type or intake channel)

3. Scale & harden – performance, observability, governance, and exception coverage

4. Integrations & rollout – connect to core systems, automate handoffs, standardize across teams

5. Continuous optimization – improve extraction accuracy, routing rules, and operational KPIs

Technology & integration

Modern stack, designed for enterprise insurance environments

We build using:

• React, TypeScript, Node.js

• AWS, PostgreSQL

• OCR + LLM-assisted components where they materially reduce manual effort

We integrate with claims and policy ecosystems via APIs, event-driven patterns, file feeds, and secure workflows—aligned to your architecture and procurement requirements.

Insurance use cases we commonly start with

Quick wins that unlock broader digitization

• Claims intake digitization (email/portal to structured case)

• Document extraction and checklist automation

• Triage and routing engine with SLA prioritization

• Claim file summarization and “next action” assistance

• Payment and invoice validation workflows

• Exception management and audit-ready reporting

Who this is for

Great fit if you are:

• A carrier or MGA handling high claim volumes

• A TPA modernizing claims operations

• A team dealing with document-heavy claim files and backlog pressure

• An insurer aiming to digitize operations without replacing core systems

• A regulated environment requiring strong controls and traceability

  
  

Ready to digitize claims and back-office operations?

Tell us where your operational bottleneck is—claims intake, document handling, triage, or reconciliation. We’ll propose a practical automation plan with scope, milestones, and expected impact.

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